Quarterly Newsletter – September 2024

Get everyone out of the building immediately. Do not operate a light switch, cigarette lighter, appliance or thermostat. Any spark in the area where propane gas is present may ignite the gas. Call Superior Fuel Company from  a neighbor’s house or use a cellphone. Do not go back into the house. Put out all smoking materials and other open flames. Turn off the gas supply at the tank or cylinder. The shut-off valve is located in the dome on top of the tank. Turn the shut-off valve, by hand, clockwise (to the right) until it stops, turning. Remain out of the house until a service person says it is safe to return.

Meet Mark Haverland, one of our dedicated delivery drivers and service technicians serving the Virginia, MN market. Mark’s role involves installing and swapping out tanks, updating regulators, and performing thorough gas checks to ensure systems are free of leaks and abnormalities.

What makes Mark stand out is not just his exceptional work ethic but also his passion outside of work. Mark truly values the supportive and understanding environment at Superior Fuel, where employees are treated as individuals with lives outside of the job.

In his free time, Mark enjoys spending quality moments with his wife and son. He’s also an avid competitor in Spartan obstacle course races and trail runs. Notably, Mark is the first person in the world to bear crawl both a Spartan 5k and 10k, a feat that led him to establish the Teddy Bear Crawl Foundation. This inspiring organization hosts half-mile bear crawls nationwide to raise funds for teddy bears, which are donated to local children’s hospitals so that every child admitted receives a comforting teddy bear.

We’re proud to have Mark as part of the Superior Fuel team and celebrate his incredible achievements and contributions both on and off the field!

Know someone who would love our service? At Superior Fuel, we believe in the power of word-of-mouth recommendations. That’s why we’re excited to remind you about our Referral Program, designed to reward you for spreading the word about our services to your friends and family.

Complete the form by scanning the QR code and filling out the information. Once your friend or family member becomes a customer, you both get rewarded with a $100 credit. Refer as many friends or family members as you like and watch the credits roll in!

Once your friend completes a qualifying purchase or transaction with us, you’ll both earn a $100 credit on your accounts!

Note, new movers to a property with an existing Superior Fuel tank are excluded from the referral program.

But the benefits don’t stop there. By referring your friends to Superior Fuel, you’re not only helping them discover the benefits of having a trusted and reliable energy provider, but you’re also strengthening our community and helping us grow. Plus, it’s a win-win situation for everyone involved!
Have questions about the referral program? Contact our Customer Service team at 218-722-2050.

We are thrilled to announce that Superior Fuel has once again been recognized for our commitment to excellence by the Duluth News Tribune’s Best of the Best contest! For the sixth consecutive year, we have taken home 1st place in the Best Fuel Oil/Propane category, a testament to our dedication to providing the highest quality fuel services to our valued customers.

But that’s not all! This year, we also earned 2nd place in the Best Customer Service category and 2nd place in Best HVAC Service. These honors reflect the hard work and dedication of our entire team, who consistently go above and beyond to ensure our customers receive the best service possible.

At Superior Fuel, we believe in putting our customers first, and these awards highlight the trust and loyalty that our community has placed in us. We want to extend our heartfelt thanks to everyone who voted for us and supported us over the years. Your continued trust inspires us to keep striving for excellence. Here’s to another year of serving our community with the same dedication and passion that has made us the best in the business!

Meet Katie Volker, one of the friendly voices you may hear when calling Superior Fuel Company. As an Office Administrator, Katie plays a crucial role in ensuring that customers receive the assistance they need, whether setting up new services or managing their current accounts. Her dedication to providing exceptional service makes her an integral part of the Superior Fuel team.

Katie has been a Wisconsin resident for 38 years, but despite living in Packers territory, she’s a proud and die-hard Vikings fan-a fun fact that often surprises those who know her! When she’s not helping customers, Katie enjoys spending her free time with her family, gardening, and soaking up the outdoors.

One of the aspects Katie appreciates most about working at Superior Fuel Company is the work-life balance it offers. The ability to unplug from work allows her to fully engage in family time and her personal interests, making her role at Superior Fuel a perfect fit. Katie’s positive attitude and commitment to both her work and personal life make her a valued member of the Superior Fuel family.

Chris Schlosser is a Tech and Driver at Superior Fuel Company, based in Ely, MN, where he’s known for his dedication and versatility. Chris takes pride in “doing everything in Ely,” a phrase that perfectly captures his willingness to tackle any task that comes his way. Whether it’s installing equipment, making deliveries, or providing top-notch service, Chris ensures that customers in his area are well taken care of.

One of the things Chris enjoys most about his job is working with customers. His friendly and approachable demeanor makes him a favorite among those he serves, and he’s always ready to lend a hand or share a laugh. Outside of work, Chris loves spending time with his friends and family, often engaging in spirited games of Yahtzee. He’s also known for his fun-loving personality, proudly describing himself as a goofball—a trait that endears him to both colleagues and customers alike.

Chris’s combination of hard work, customer-focused attitude, and lighthearted spirit makes him an invaluable member of the Superior Fuel team.

At Superior Fuel, we’re always looking for ways to make your life easier and more convenient. That’s why we’re excited to introduce you to ProPay-a metered propane service that allows you to pay for exactly what you use, when you use it.

What is ProPay? ProPay is an innovative propane program designed to give you more control over your energy costs. Unlike traditional propane delivery services where you pay for a bulk delivery upfront, ProPay meters your propane usage, so you only pay for the propane you use each month. This means no more guessing how much propane you need, and no more large, unpredictable bills.

How Does ProPay Work? With ProPay, a meter is installed on your propane tank that tracks your usage in real time. Each month, you’ll receive a bill based on the amount of propane you’ve consumed-much like your electricity or water bill. This streamlined process allows you to budget more effectively and avoid the hassle of large lump-sum payments.

• Pay Only for What You Use: No more paying for propane you haven’t used yet. With ProPay, you’re billed monthly based on your actual consumption.
• Easy Budgeting: Monthly billing makes it easier to manage your household budget and avoid unexpected expenses.
• No More Tank Monitoring: ProPay takes the guesswork out of propane management. Your tank is monitored automatically, ensuring you never run out of fuel.
• Reliable Service: Enjoy the peace of mind that comes with knowing Superior Fuel is taking care of your propane needs, so you can focus on what matters most.

How to Get Started? Visit www.propaypropane.com for more information and to enroll in the program. Our team is here to help you every step of the way, ensuring a seamless transition to this convenient and cost-effective service.
Join the growing number of customers who are already enjoying the benefits of ProPay. Start saving today by paying for only what you use!